Bar Tender
Job Purpose
To maximise beverage sales through providing exceptional customer service in a professional and
efficient manner to all guests to ensure customer satisfaction
Key Responsibilities
• Ensure all guests receive positive and professional service to the highest standards to exceed the
customer‘s expectations.
• Take and process customer‘s orders in an accurate and timely manner.
• Understand and anticipate customer needs, being attentive but not intrusive.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and
recommend products to customers.
• Ensure product quality and consistency is delivered at all times to Brand guidelines and
Company standards.
• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks
as per operational requirements.
• Work within operational procedures to ensure beverage preparation process remain within
Company and Municipality guidelines.
• Carry out additional tasks as instructed by management
Key Performance Indicators (KPIs)
Financial
• Cost control /Waste reduction
Business Effectiveness/ Productivity
• Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)
• Timely completion/achievement of assigned work/targets
Customer
• Customer satisfaction/feedback (internal/external)
Education
• Certification in Food and Beverage/ Catering would be an advantage
Experience
• 2 years of relevant experience in the food and beverage industry
Functional Skills
• Able to communicate in English (verbal, reading and writing).
• Interest and enthusiasm for the hospitality industry
Caution
NOTE: Al Tayer Group will never call you or send you emails soliciting sensitive personal or financial information or seeking payments for job applications or job offers. Please be cautious about emails asking you to provide such information or click on suspiscious links.