Barista

Job Purpose
To provide an exceptional customer experience in a professional and efficient manner to all guests.

Functional Responsibilities
• Ensure all guests receive positive and professional service to the highest standards to exceed the
customer‘s expectations.
• Take and process customer‘s orders in an accurate and timely manner.
• Follow sequence of service standards as per brand guidelines.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and
recommend products to customers. Have an interest and in depth knowledge of coffee and its
preparation.
• Prepare beverages in accordance with set standards and recipes.
• Ensure food/ beverage quality and consistency is delivered at all times to Brand guidelines and
Company standards.
• Maintain optimum stock levels to ensure smooth running of operations to cater for customer
demand.
• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as
per operational requirements.
• Work within operational procedures to ensure food and beverage preparation process remain within
Company and Municipality guidelines.
• Ensure all administration is completed accurately and in a timely manner, including customer
database cards
• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases
and reconcile receipts with sales figures.
• Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs)
Financial
• Cost control /Waste reduction
Business Effectiveness/ Productivity
• Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)
• Timely completion/achievement of assigned work/targets
Customer
• Customer satisfaction/feedback (internal/external)

Education
• Certification in Food and Beverage/ Catering would be an advantage